Frequently Asked Questions (FAQs)

Customer

What Forms Of Payment Do You Accept?

In System Payments, Mobile Money and Cash

How Are The Fees Calculated?

The fees are calculated based on mileage, tonnage and type of service.

How Do I Place a Service Request?

Use the Ngamia Customer App, Post a Service and follow the prompts provided

Am I Protected Against Loss or Damage while my Goods are on Transit?

You will need to obtain insurance of your goods in transit.

What Is The Cancellation Policy?

Upon Cancellation, You will receive a refund minus convenience fees.

How can I become a Ngamia Transporter?

Simply download the Ngamia Transporter App on Google Play Store or by visiting our web portal.

How Do I Contact Someone if Something Doesn’t Work Properly on the Platform?

Use any of our Social Media Platforms and for Further information contact support.

What if I am not happy with a Particular Transporter or the Service was not satisfactory?

Simply Rate the Service Provider and Leave a comment.

How do I set up Ngamia account?

Visit the Join Us section and follow the prompts and wait for feedback from Ngamia.

What Operating Systems does the Ngamia App support ? If I have a Windows Phone, can I use Ngamia ?

Ngamia Apps are available for Android. Coming Soon to Web and IOS

Can I add a stop for another package within my selected route?

Ngamia Platform Supports Consolidation.

Transporter

How do I receive my payments?

You will receive payments in full via M-PESA once the trip is completed.

How are the fees calculated?

The fees are calculated based on mileage, tonnage and type of service.

Am I liable for loss or damage of the goods in transit?

You will need to obtain insurance for your goods in transit.

What is the cancellation policy?

Upon Cancellation, you will receive a refund minus convenience fees.

How do I on-board drivers?

On your Transporter App, click the add drivers’ button and key in the details of the drivers you want to on-board.

What if I don't have a smartphone?

You can use our web portal on your laptop or desktop computer. 

What if I don't have a driver for my vehicle? Can Ngamia help me acquire one?

You can be linked to a Freelance Driver through our Platform.

What kind of vehicles can I add on to my Ngamia account?

The vehicles available on the app range from big trucks, medium trucks, mini trucks, pick-ups, water bowsers, exhausters, vans, tractors, and special equipment.

How many Vehicles can I register as a transporter?

ou can register as many vehicles as you have